Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. SW Frozen Grocery SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 7 working days after the confirmation.

Please return your purchase to the following address:
SW Frozen Grocery SDN BHD
No.24, Jalan Puncak, Taman Perindustrian Puncak,
81800 Ulu Tiram, Johor. Johor Bahru

Please contact us at [email protected] or 019-7000163 if you have any questions or doubts.